Delivery Terms

This page outlines the delivery terms of the services provided by OnlineVisaFiling.com. Visa Solutions assists clients in preparing and submitting applications for the United Kingdom Electronic Travel Authorisation (ETA), which is required for travel to the United Kingdom by citizens of visa-exempt countries.

1. Accurately complete the application form on the Website
2. Upload all required documents, including passport biographic page and digital photograph
3. Submit secure electronic payment through the Website

Payment is processed in real time. Once your payment has been successfully completed, Visa Solutions will begin processing your ETA application and will send the result or status update directly to the email address on file.

All services on this Website are priced in either U.S. Dollars (USD) or Euros (EUR), depending on the currency selected by the customer. Prices are clearly displayed before customers proceed to checkout, ensuring full transparency. On the checkout page, the total amount, reflecting all applicable charges including the UK government fee, is shown before any purchase is completed, so customers always know exactly what they are paying.

You will receive an email from the Visa Solutions team with your application result typically within 3 business days, provided that:

1. Your application has been completed correctly and in full
2. All submitted documents meet UK Visas and Immigration standards

In some cases, processing may take longer if there are delays within UK government systems. Such delays are uncommon and are outside the control of Visa Solutions.

Once your application has been submitted and processing has begun, the service fee is non-refundable, regardless of the outcome. However, if you have purchased the Buyer Protection add-on and your ETA application is refused (a final decision) by UK Visas and Immigration, Visa Solutions will refund the service fee. Government fees paid directly to UK authorities are non-refundable in all cases.

If you submit incorrect or low-quality documents that result in a denial by UK authorities, Visa Solutions is not responsible. In such cases, both the service fee and the government fee are non-refundable. However, if you selected the Free Resubmission add-on at checkout, you may be able to resubmit the required documents without incurring an additional service fee. Government fees paid directly to UK authorities remain non-refundable in all cases.

1. Verify that the email address entered on your application is accurate
2. Check your email settings and ensure you have enough space to receive new messages
3. Add support@onlinevisafiling.com to your contacts or safe sender list to prevent messages from being routed to spam or junk folders
4. Monitor your spam or promotions folders if the result is not received within the expected timeframe

If you have any questions about our delivery terms, please contact us at support@onlinevisafiling.com. We aim to respond within 2 business days.

Visa Solutions is not responsible for delivery delays caused by the client's email settings, full inbox, blocked sender lists, or spam filtering.

The service is considered delivered and completed at the moment the client receives an email containing the result of the ETA application, regardless of whether that result is an approval, denial, or request for further information from UK Visas and Immigration.

1. Verify all personal and passport details before submission
2. Ensure uploaded documents are clear, legible, and meet the stated specifications
3. Confirm eligibility for the UK ETA prior to applying
4. Apply with sufficient time before planned travel; we recommend at least 72 hours prior to departure

1. When traveling to the United Kingdom, retain a copy of the ETA confirmation email and reference number, as some airlines and Border Force officers may request it at check-in or upon arrival
2. Your UK ETA is digitally linked to the passport used in your application. If you renew or replace your passport, you must apply for a new ETA using your new passport details
3. A valid UK ETA does not guarantee entry into the United Kingdom. Final admission is determined by UK Border Force officers at the port of entry
4. Each traveler, including infants and children, must hold an individual approved ETA before boarding transport to the UK