Refund Policy

Refund requests can be submitted within 30 calendar days of the original purchase date. Please refer to our Terms and Conditions for additional details regarding refund eligibility.

We will review your refund request within 5 business days from the date the request is received by our team.

1. Non-provision of service: Visa Solutions has not started or completed the processing of your application within 3 business days, and the delay is not caused by the UK government system or by missing or incorrect information from the applicant.
2. Technical error: A system failure or technical issue on our part prevents service delivery.
3. Failure to deliver without notification: If we fail to deliver the result and do not notify you about a delay caused by the UK government system.

1. The delay is due to UK government procedures, systems, or technical issues
2. Your application has already been submitted to UK Visas and Immigration for processing
3. You provided incorrect, incomplete, or low-quality information or documents
4. Your application was refused and you did not purchase the Buyer Protection add-on
5. You request a refund after the 30-day window from the date of purchase
6. Your travel plans changed and you no longer require the ETA
7. You applied in error or determined after submission that you did not require an ETA

Important: The UK government fee paid directly to UK Visas and Immigration is non-refundable in all cases, regardless of the outcome of the application or the add-ons purchased.

If your refund is approved, the amount will be returned to the same credit or debit card used for the original payment. Refunds are typically processed within 24 hours of approval, though the funds may take up to 5 business days to appear in your account, depending on your payment provider's processing time.

1. Reason for requesting a refund
2. Your first and last name as entered on the application
3. Type of payment method used (credit card, debit card, etc.)
4. Last four (4) digits of the credit or debit card used for the original payment
5. The email address you used when making the purchase
6. Your ETA application reference number

Providing complete information helps our team locate your transaction quickly and review your request without delay.

Any personal information you provide for the refund process will be used solely for handling your request and will be processed in accordance with our Privacy Policy. Card details are handled through secure, PCI DSS compliant payment systems and are not stored on our servers.

If you do not agree with our refund decision, please contact our support team at support@onlinevisafiling.com. We will review your case again and provide a final decision. We encourage all customers to contact us directly before initiating a chargeback with their card issuer, as most concerns can be resolved more quickly through direct communication with our team.