Privacy Policy

Visa Solutions is a private organization that provides assistance with obtaining the United Kingdom Electronic Travel Authorisation (ETA). We are not affiliated with, endorsed by, or operated by the UK Home Office, UK Visas and Immigration, or any government agency. Our services are designed to simplify the application process by guiding, reviewing, and submitting applications on behalf of our clients.

a. Personal Information

1. Full name as shown on your passport
2. Email address
3. Phone number
4. Home address
5. Passport information, including passport number, issuing country, expiration date, and a scan or photograph of the biographic page
6. Digital photograph of the applicant
7. Date and place of birth, nationality, and other application-required details
8. Payment details (processed via secure, PCI DSS compliant third-party providers; Visa Solutions does not store full card numbers on our servers)

b. Non-Personal Information

1. IP address
2. Browser type and version
3. Device type and operating system
4. Pages visited, time spent on the Website, and referral source
5. General location data inferred from IP address

1. Process your UK ETA application and submit it to UK Visas and Immigration on your behalf
2. Verify your identity and confirm eligibility for the ETA
3. Communicate with you about your application, including status updates and approval notifications
4. Provide customer support throughout the application process
5. Improve the Website, our services, and the application experience
6. Detect, prevent, and address fraud, abuse, and security incidents
7. Comply with applicable legal, regulatory, and tax requirements

By submitting your information through the Website, you consent to the collection and processing of your data for the purpose of providing our service. Your personal data is used strictly for service-related functions and is not used for advertising, marketing solicitations, or resale to third parties.

We retain your information for no longer than one year following completion of the service, unless retention is required by law, for complaint handling, for chargeback dispute resolution, or for the protection of our legitimate interests. Once the service is fully completed and no legal grounds for retention remain, your data will be permanently deleted from our systems.

All client data, including personal and passport information, is treated as confidential.

1. UK government authorities: When submitting your ETA application on your behalf to UK Visas and Immigration
2. Service providers: Including payment processors, hosting providers, identity verification services, email delivery providers, and customer support platforms, each of which is bound by appropriate confidentiality and data protection obligations
3. Legal obligations: If required by law, regulation, subpoena, or court order, or to protect our rights, property, or safety, or the rights, property, or safety of others
4. Business transfers: In connection with a merger, acquisition, reorganization, or sale of all or part of our business, subject to standard confidentiality protections

1. TLS/SSL encryption for all data transmitted between your device and our Website
2. PCI DSS compliant processing of all payment information
3. Restricted internal access to sensitive information on a need-to-know basis
4. Regular security assessments, system updates, and monitoring
5. Secure data storage with industry-standard access controls

While we make every effort to protect your data, no method of transmission over the internet or method of electronic storage is one hundred percent secure. Visa Solutions cannot be held responsible for breaches caused by unlawful third-party actions, provided we have implemented reasonable security practices.

1. Remember your preferences and session state
2. Analyze Website traffic and performance
3. Measure the effectiveness of our advertising and marketing
4. Improve the overall user experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact some Website functionality. For more information, please review our Cookie Policy.

1. Access: Request a copy of the personal data we hold about you
2. Correction: Request updates or corrections to inaccurate or incomplete data
3. Deletion: Request deletion of your data, where legally permissible
4. Objection: Object to specific uses of your data
5. Portability: Request a copy of your data in a portable format
6. Withdrawal of consent: Withdraw consent for the processing of your data, where processing is based on consent

Residents of California, the European Union, the United Kingdom, and certain other jurisdictions may have additional rights under applicable data protection laws, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and the UK Data Protection Act.

To exercise any of these rights, please contact us at support@onlinevisafiling.com. We will respond to verified requests within the timeframes required by applicable law.

The Website may include links to third-party websites, including the official UK government website. We are not responsible for the privacy practices, content, or security of any third-party site. We encourage you to read the privacy policies of any third-party website before submitting any personal data.

Our services are not intended for, or directed to, individuals under the age of 18. We do not knowingly collect personal data from children. ETA applications submitted on behalf of minors must be completed by a parent or legal guardian, who confirms by submitting that they hold appropriate authority to do so.

By submitting information, you confirm that you are at least 18 years old, or that you have the necessary consent from a parent or legal guardian to use our services.

Visa Solutions LLC is based in the United States, and our service providers may operate in other jurisdictions. By using our Website, you acknowledge that your personal data may be transferred to, stored in, and processed in the United States, the United Kingdom (in connection with submission to UK Visas and Immigration), and other countries where our service providers operate. We take appropriate measures to ensure that any such transfers comply with applicable data protection laws.

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated by updating the "Effective Date" at the top of this page. We recommend reviewing this policy periodically to stay informed about how we collect, use, and protect your information.